TERMS AND CONDITIONS OF SALE
These general terms and conditions of sale govern the contractual relationship between the Ragwinn.com website, administered by SARL IVERN, whose address is 58 rue de Monceau, 75008 Paris - France, SIRET number 98395077500012, and the customer, defined as the user of the www.ragwinn.com website.
ARTICLE 1 - ACCEPTANCE OF THESE TERMS AND CONDITIONS
The present terms and conditions of sale are systematically brought to the attention of each customer to enable them to place an order. Consequently, the act of confirming an order on the ragwinn.com website implies full acceptance of these terms and conditions of sale in their entirety.
ARTICLE 2 - REGULATIONS
All products offered on the ragwinn.com website are subject to French regulations. These products can be delivered in Metropolitan France.
The customer may be asked at any time, within a maximum of five days of placing the order, to provide proof of age (over 18), as well as copies of all documents required by French regulations or by the site, depending on the nature and quantity of the products ordered. In this case, a valid National Identity Card and/or Hunting Permit and/or Shooting License and/or Professional Card may be considered valid for the purposes of validating the order.
SARL IVERN reserves the right to modify these terms and conditions at any time.
ARTICLE 3 - ORDERING
Contractual information is presented on the ragwinn.com website in the French language and will be the subject of a confirmation containing the same information at the latest at the time of delivery by teletransmission. The information entered by the customer when ordering is binding: in the event of an error in the recipient's details, the seller cannot be held responsible for the impossibility of delivering the product(s).
ARTICLE 4 - PRICES
The total amount indicated on the order confirmation page is the final amount. This amount includes the price of the products, VAT, handling, packaging and shipping costs.
Product prices are given inclusive of all taxes (VAT) in Euros. SARL IVERN delivers exclusively to Metropolitan France and Corsica. Unless otherwise agreed with SARL IVERN, deliveries to French overseas departments and territories or to foreign countries are not accepted.
All orders, whatever their origin, are payable in Euros. SARL IVERN reserves the right to modify its prices at any time. Products, subject to availability, will be invoiced on the basis of the prices in force at the time the order is registered. Shipping costs vary according to the product(s) ordered, its/their weight, volume, carrier, means and place of delivery. The exact price will be indicated when the order is confirmed. The products remain the property of SARL IVERN until full payment has been received.
The prices displayed for products on the website are reserved for you only when you place an order on the website. ragwinn.com.
ARTICLE 5 - AVAILABILITY
The products offered by the site can be ordered while stocks last. In the case of out-of-stock products, manufacturing lead times may be subject to raw material supply conditions beyond the control of SARL IVERN and subject to availability from suppliers. In this context, information concerning product availability is provided to the customer at the time of ordering. However, by virtue of the nature of certain elements dependent on suppliers, SARL IVERN cannot be held responsible for errors or exceptional modifications. Should a product be unavailable after an order has been placed, the customer will be notified by e-mail or telephone as soon as possible. The customer will then be offered the option of either cancelling or exchanging the order in the form of a product or a credit note.
ARTICLE 6 - VALIDATION
By clicking on the Validate button at the end of the order process, the buyer accepts the present General Terms and Conditions of Sale in full and without reservation. The data recorded by SARL IVERN constitutes proof of all transactions concluded between the seller SARL IVERN and its customer. Recorded data constitutes proof of financial transactions.
ARTICLE 7 - DELIVERY / RETURNS
SARL IVERN delivers exclusively to Metropolitan France, Corsica, Monaco, Andorra, Guadeloupe, Martinique, Mayotte, Reunion, Guyana, St-Pierre-et-Miquelon, Saint-Barthélémy, French Polynesia, New Caledonia, Wallis and Futuna, French Southern and Antarctic Territories, Belgium, Luxembourg, Germany, Italy, Spain, Portugal, Netherlands, Austria, Poland.
Unless agreed in consultation with SARL IVERN, shipments to foreign countries not mentioned above will not be accepted. Customers in theaters of operation abroad in the course of their duties are invited to contact contact@ragwinn.com to define specific delivery terms.
Products are delivered by the carrier to the delivery address indicated by the customer when placing the order. Preparation times (verification of the information entered by the customer + preparation of the order + collection of the parcel(s) by the carrier) are given for information only and are generally 24 to 72 hours, plus the delivery times indicated when the order was placed. These average delivery times correspond to the processing and delivery times for products in stock destined for mainland France.
In the event of an incomplete address, incorrect address, refusal of the parcel by the recipient or lack of information leading to the impossibility of delivering the product to the recipient on time, SARL IVERN cannot be held responsible for the final quality of this delivery. If this lack of information leads to a second presentation to the recipient, SARL IVERN will be entitled to ask the customer for the costs corresponding to this second delivery.
In the event of unusual delays or items to be delivered on different dates depending on availability, an e-mail will be sent to the customer. SARL IVERN reserves the right to split deliveries. Shipping and handling charges will only be invoiced for a single shipment.
On delivery, the customer must ensure that the products have not been damaged in transit or are missing. If the customer finds an apparent anomaly, he/she may either accept or refuse the products.
In both cases, the customer must report any apparent anomalies on the carrier's delivery slip and within three working days by registered letter with acknowledgement of receipt to the carrier, with a copy to SARL IVERN, 58 rue de Monceau 75008 PARIS. If an anomaly (scratch, mark) is noted, the customer must complete an anomaly report within three working days. If the products have been accepted, the customer may contact contact@cralib3d.com to arrange for the product to be returned in accordance with article 10 - Right of withdrawal. Copies of the annotated delivery note, the letter addressed to the carrier and/or the statement of anomaly must be enclosed with the returned product(s). If the products are refused, the customer must ask the carrier to return the products to the seller. Copies of the annotated delivery note, the letter addressed to the carrier and/or the anomaly report must be sent in parallel to SARL IVERN by registered letter with acknowledgement of receipt. The customer is reminded that due to the nature of manufacture of the products, they may present slight modifications which have no impact on their operation.
ARTICLE 7.1 - RETURNS MANAGEMENT :
SARL IVERN will do everything in its power to rectify the problem as quickly as possible.
To ensure the best possible processing of the return, efficient diagnosis and rapid intervention by the production department, a request for return should be made directly to the e-mail address contact@ragwinn.com.
We inform the customer that certain documents related to the parcel(s) may be required. The customer must therefore remain in possession of all items received (including packaging) until the claim has been fully resolved.
In the event of a return without prior notification to the company's head office, the parcel will be refused and automatically returned to the sender. If refusal is impossible due to the nature of the package delivery, the package and its contents will be considered as non-receivable by SARL IVERN's returns department.
When returning products, it is imperative to pack them carefully in their original packaging. The original packaging is not intended for protection as a parcel, otherwise the parcel will be refused and/or considered as non-receivable.
ARTICLE 7.2 - LATE DELIVERY
If the customer has placed an order paid for by credit card, delivered by Colissimo or Relais Colissimo, and the delivery date announced has been exceeded by more than eight working days, the customer is invited to contact customer service by e-mail at contact@ragwinn.com.
The customer may be offered to send a new product (depending on availability) to the delivery address indicated when the order was placed, to be reimbursed or to receive a credit note corresponding to the price of the product(s) contained in the undelivered Colissimo or Relais Colissimo parcel.
If the customer subsequently receives the original parcel, he/she is expressly requested to return it within seven calendar days, using the return form and prepaid voucher sent to him/her by email on the day SARL IVERN informed the customer of his/her refund or the issue of the credit note or the dispatch of your new parcel.
If the customer does not comply with this deadline, or decides to keep the parcel received in excess, SARL IVERN will be obliged to debit the customer's bank account in proportion to the amount of the product(s) received in excess. In effect, these product(s) will be considered as corresponding to a new purchase.
ARTICLE 7.3 - LATE DELIVERY WITH CARRIERS
In the event of late delivery within eight working days of the dispatch date indicated on the day of dispatch, the customer is invited to contact customer service in accordance with article 7.2. The customer is requested to obtain all possible information from the carrier before making any inquiries.
An investigation will be opened with the carrier at SARL IVERN's request in order to locate the customer's package. This investigation may take up to 21 working days from the date of opening. If the package is found during this period, it will be redirected as soon as possible to the delivery address indicated on the day the order was placed (except for deliveries to collection points). After this time, the parcel will be considered lost.
Any delay in delivery must be reported to SARL IVERN within 21 working days of dispatch to enable the carrier to carry out a reliable investigation.
If the investigation concludes that the parcel has been lost, SARL IVERN will reship a replacement product (at the company's expense) or proceed with reimbursement, subject to availability. Reimbursement will then be made according to the amount of the products concerned by the carrier's confirmed declaration of loss.
It is reminded that no refund or return of the product can be made before the end of the investigation.
ARTICLE 7.4 - DELIVERY SUBJECT TO CONDITIONS AGREED IN ADVANCE
Delivery may be made to a location other than that specified in these GTC, in accordance with specific conditions agreed in advance.
The order number and proof of the individual's identity may be requested at the latest upon delivery of the order under the conditions set out in article 2.
ARTICLE 8 - WARRANTIES / SERVICE
ARTICLE 8.1 - LEGAL FRAMEWORK
Consumers have a period of two years from the date of delivery of the goods in which to invoke the legal warranty of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity, and not the date of its appearance.
Where the contract for the sale of goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal warranty applies to this digital content or digital service throughout the period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or service, and not the date of its appearance.
The legal warranty of conformity obliges the professional, where applicable, to provide all updates necessary to maintain the conformity of the good.
The legal warranty of conformity gives the consumer the right to repair or replace the good within thirty days of his request, free of charge and without any major inconvenience for him.
If the good is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.
If the consumer asks for the good to be repaired, but the seller requires it to be replaced, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the good.
The consumer may obtain a reduction in the purchase price by retaining the good or terminate the contract by obtaining a full refund against return of the good, if :
1° The trader refuses to repair or replace the good;
2° The goods are repaired or replaced within thirty days ;
3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the cost of taking back or removing the non-conforming good, or if he bears the cost of installing the repaired or replacement good;
4° The non-conformity of the property persists despite the seller's unsuccessful attempt to bring it into conformity.
The consumer is also entitled to a reduction in the price of the goods, or to rescission of the contract, if the lack of conformity is so serious as to justify immediate price reduction or rescission of the contract. In such cases, the consumer is not obliged to request repair or replacement of the goods beforehand.
The consumer is not entitled to rescind the sale if the lack of conformity is minor.
Any period of immobilization of the product for repair or replacement suspends the remaining warranty period until delivery of the repaired product.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.
Any seller who obstructs the implementation of the legal warranty in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10 % of average annual sales (article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects, in application of articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the good is kept, or to a full refund in exchange for the return of the good.
- Commercial warranty
Certain products sold on the site ragwinn.com can benefit from a commercial warranty, the duration of which is mentioned on the product page of the items concerned.
In the event that the item ordered by the customer is covered by a commercial warranty, the customer will receive, at the latest at the time of delivery of the order, a document specifying the content of the commercial warranty, its implementation procedures, its possible price, its duration, its territorial scope, as well as the name and address of the guarantor. However, this warranty will not apply in the event of a problem caused by negligence, deterioration or inappropriate use of the product by the Internet user. In fact, ragwinn.com draws the Internet user's attention to defects or malfunctions that may only be the consequence of incorrect installation or handling of the equipment.
ARTICLE 8.2 - TERMS AND CONDITIONS OF COVER
If the customer's product proves to be defective during the legal or commercial warranty period, or does not conform to the order, the customer will submit an after-sales service request to SARL IVERN. To return a product to the site, the customer must contact contact@ragwinn.com and specify the difficulties or malfunctions encountered on the product(s) concerned and attach photographs of the difficulties or malfunctions. This will enable the customer to obtain a returns number.
As part of the warranty, SARL IVERN offers the customer the option of returning the product to SARL IVERN. Shipping costs will be covered in accordance with the law, whatever the chosen solution. It is hereby clarified that all shipping costs related to a return under a commercial warranty will be the exclusive responsibility of the customer, unless after the return of the product, the lack of conformity is confirmed, the return costs will be reimbursed, upon receipt of proof from the customer. The customer is therefore invited to keep proof of returns. The customer will be reimbursed at the basic postal rate for the delivery of a parcel.
After SARL IVERN has processed the product and checked that it is eligible for the legal or commercial warranty, the product will be repaired or exchanged, depending on the cost of repair.
If the cause of the breakdown or the object of the request falls within the scope of the legal or commercial warranty, and the product cannot be repaired and cannot be exchanged for an identical or equivalent product, the latter will be reimbursed in the form of a credit note or refund. In all cases, SARL IVERN will propose the most appropriate solution (replacement of the defective part, replacement of the article or refund). In the event of abnormal or abusive returns, or if the customer has not read and applied the instructions provided by email(s) from our services, the return will be considered as a non-conforming return and treated as such. Similarly, all products returned without a return number will be systematically treated as non-conforming returns. It is reminded that the customer is free to choose the method of shipment of his product and whether or not to take out insurance in the event of loss, theft or destruction of his parcel. SARL IVERN does not assume any insurance costs and cannot be held responsible for the non-receipt of the customer's parcel. Finally, the customer is responsible for the packaging of his product, which must be made in such a way that the product can travel without risk of breakage or damage.
ARTICLE 8.3 - IMPLEMENTATION OF WARRANTIES: REMINDER OF THE RETURNS PROCESS
For any warranty, legal or contractual, the return is carried out according to the terms of article 7.1.
The costs and risks associated with the return of the defective product shall be borne by the customer.
SARL IVERN endeavors to reduce equipment downtime, which averages 2 to 4 weeks and may be due to supplier constraints. (Examples: transport delays, raw material replenishment, etc.).
ARTICLE 8.4 - LIMIT OF CONTRACTUAL WARRANTIES
SARL IVERN draws the customer's special attention to the fact that the warranty does not cover normal wear and tear of a product (e.g. magazine well accessories, magazine heel, bag hook, etc.), friction between parts on sliding parts (e.g. gun case in trunk, dummy magazine in magazine well, etc.) which remove the surface coating.
Proof of a breakdown caused by negligence, deterioration, lack of maintenance or inappropriate use that would render the manufacturer's warranty ineffective (e.g. all causes external to the device, such as shock, exposure to UV rays or extreme temperatures, contact with a solvent, etc.).
In the aforementioned cases, the product may be returned to the customer as is, or repaired upon acceptance and prior payment of an estimate drawn up by SARL IVERN.
In any event, the manufacturer's warranty does not deprive the purchaser and/or consumer of the provisions of legal warranties (in particular the warranty against hidden defects or the legal warranty of conformity).
ARTICLE 9 - PAYMENT
All payment methods available to the customer are listed on the seller's website. The customer guarantees the seller that he/she has the necessary authorizations to use the method of payment chosen by him/her when placing the order.
Payment by cheque attached to an order form may only be made for orders of a total amount, excluding delivery, in excess of 500 euros and must be made payable to SARL IVERN.
Transactions carried out on the ragwinn.com site are secured by the service provider designated on the day of the transaction. When the customer enters his/her bank details, he/she is directly connected to the provider's payment server. SARL IVERN is therefore unaware of the customer's credit card number, which is not stored on its servers.
- Payment default :
SARL IVERN reserves the right to refuse to make a delivery or to honour an order from a customer who has not paid in full or in part for a previous order, or with whom a payment dispute is in progress.
- Anti-fraud controls :
SARL IVERN systematically checks all orders validated on its website. The purpose of these checks is to protect SARL IVERN from fraudulent practices. In the case of an order with different information, such as a delivery address different from the billing address, the designated services may contact the two persons mentioned, i.e. the person attached to the billing address and the person indicated for the delivery address. As part of these procedures, we may request all the documents needed to release the order: proof of address and debit in the customer's name, proof of address in the name of the person indicated for the delivery address, ID card, etc. These requests are made by e-mail, fax or post. These requests are made by e-mail, or by post with acknowledgement of receipt. The information provided on the order form is processed. The purpose of this processing is to define a level of analysis of a transaction and to combat fraud.
ARTICLE 10 - RIGHT OF WITHDRAWAL / RETURN
ARTICLE 10.1 - TERMS AND CONDITIONS
In application of the French Consumer Code, the customer has a period of 14 clear days from the delivery of his order to return the product to the seller, for exchange or refund, with the exception of the return costs, the return costs will then be charged to the customer, in case of non-receipt of the package, the return costs of the carrier will be charged to the customer.
Returns must be made to SARL IVERN, 58 rue de Monceau, 75008 Paris - France. SARL IVERN undertakes to exchange products which do not correspond to the customer's order (or which do not conform). In this case, the customer must state this in detail on the order form and return the product(s) to SARL IVERN, who will proceed with the exchange or refund. These reimbursements will be made within 14 days of receipt of the returned products. In the absence of receipt of the product or proof of shipment of the product within this period, SARL IVERN reserves the right to postpone the reimbursement until the day of receipt of said product. SARL IVERN will choose to reimburse the customer, either by crediting his account, or by sending him a credit note valid for one year.
The return of all products or services ordered will give rise to a refund equal to the total sums paid by the purchaser at the time of purchase, i.e. the purchase price of the products ordered and the initial delivery costs.
If your order is returned, we will reimburse you for the initial delivery costs, with the exception of any additional costs arising from the fact that you have chosen a delivery method other than the less expensive standard delivery method offered by us, in accordance with legislation (article L221-24 of the French Consumer Code).
Upon receipt of all products ordered, SARL IVERN will proceed with the reimbursement of the order. If all or part of the parts are missing, SARL IVERN will be obliged to make a pro rata refund of the returned parts and the associated initial delivery costs.
When returning a product, it is imperative that the original packaging be perfected. The original packaging is not intended to protect the product like a parcel, and the returned product must be perfectly wedged, with no product or legitimate accessory moving. SARL IVERN will not be held responsible for any damage caused if a product is incorrectly packaged and has collided with one or more of its accessories. In the case of receipt of a parcel emitting a suspicious noise of unsecured merchandise (e.g.: parts that have moved during transport, etc.) or having been damaged by the carrier, the parcel will be refused.
In the event of retraction, SARL IVERN will only take back products returned in their entirety, with their original packaging, all of which must be intact and in new condition. Consequently, items returned incomplete, overused, damaged or soiled will not be accepted. Normal" use of the product is defined by the Hamon Law as use that would have been made in a physical store during a presentation with a salesperson.
Refunds or exchanges assume that the customer has not damaged the product, or that the product has not been returned incomplete.
Failing this, SARL IVERN will be entitled to apply a discount to the returned product or reserves the right to return the product as is to the customer after notifying him/her of this, with return costs to be borne by the customer.
However, with regard to refunds and in consideration of the nature of the manufacturing processes, SARL IVERN applies a tolerance of ± 2 mm to the dimensions of the finished product and will therefore be liable to refuse a return if the tolerance conditions are applicable to the product.
- Special case of return of custom-made/non-catalog product:
Pursuant to article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to the supply of goods made to the consumer's specifications. Consequently, no returns will be accepted for products ordered outside the catalog or custom-made by the customer.
ARTICLE 10.2 - WITHDRAWAL FORM
Withdrawal can be made using the model form below:
(Please complete and return this form only if you wish to withdraw from the contract).
Attention: SARL IVERN, 58 rue de Monceau, 75008 PARIS - contact@ragwinn.com.
I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the following goods (*)/services (*):
Order number :
Ordered on (*)/received on (*) :
Name of customer(s) :
Customer(s) billing address :
Delivery address of customer(s) :
Signature of customer(s) :
Date :
(*) Delete as appropriate.
ARTICLE 11 - CUSTOMER SERVICE
If you have any questions or require further information, please contact our customer service department at contact@ragwinn.com.
ARTICLE 12 - INTELLECTUAL PROPERTY
All texts, comments, works, illustrations and images reproduced on the ragwinn.com website are reserved under copyright and intellectual property law for the entire world. As such, and in accordance with the provisions of the French Intellectual Property Code, only use for private purposes (subject to different or even more restrictive provisions of the Intellectual Property Code) is authorized. Any other use constitutes an infringement and is punishable under the Intellectual Property Code without the prior authorization of SARL IVERN.
ARTICLE 13 - LIABILITY
The products offered comply with current French legislation. SARL IVERN may not be held liable in the event of non-compliance with the legislation of the country where the products are delivered. It is the buyer's responsibility to check with local authorities regarding the possibility of importing or using the products he/she intends to order. The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, SARL IVERN cannot be held responsible for any error in one of these photographs or texts. SARL IVERN cannot be held responsible for non-performance of the contract in the event of stock shortage or unavailability of the product, force majeure, natural disaster, disruption or total or partial strike, notably of postal services and means of transport and/or communications, flood, fire. SARL IVERN shall not be held liable for any indirect damage, operating loss, loss of profit, loss of opportunity, damages or expenses. Hypertext links may lead to pages or sites other than the ragwinn.com site. SARL IVERN declines all responsibility in the event that the content of these sites contravenes the legal and regulatory provisions in force.
ARTICLE 14 - APPLICABLE LAW: SETTLEMENT OF DISPUTES
This contract is governed by French law. The language of this contract is French.
In the event of a dispute, the customer must first contact SARL IVERN to attempt an amicable resolution. To do this, they can use the following contact details:
By post:
SARL IVERN
58 rue de Monceau, 75008 Paris - FRANCE
If no amicable agreement can be reached, the customer may refer the matter to a mediator.
If the dispute persists, the customer is hereby informed that, unless otherwise stipulated, the Tribunal Judiciaire de Paris shall have exclusive jurisdiction.
ARTICLE 15 - PERSONAL INFORMATION
SARL IVERN undertakes not to divulge to third parties any information provided by the customer. This information is considered confidential and is only used by internal departments to process the order. In accordance with the French Data Protection Act of 6 January 1978, customers have the right to access, rectify and object to any personal data concerning them.
To do this, the customer can make a request directly by simple postal mail indicating his name, first name, address and request to :
SARL IVERN
58 rue de Monceau, 75008 Paris - FRANCE
ARTICLE 16 - RECOMMENDATIONS
SARL IVERN accepts no responsibility for any technical interventions or demonstrations relating to mechanism parts or weapon kinematics carried out outside its workshops. These interventions are the sole responsibility of the persons (shooters or law enforcement officers) who carry them out. If a person certifies that he/she is over 18 years of age at the time of purchase, the individual or his/her legal guardian is responsible for the consequences of his/her purchase. SARL IVERN declines all responsibility concerning the purchase of one or more products from a person who has certified that they are over 18 years of age.
ARTICLE 17 - MATERIAL LIABILITY
SARL IVERN declines all responsibility for the possible material consequences of weapons and contentious objects, as well as for any repercussions that may arise from them in terms of possible personal injury or damage to property.