GENERAL TERMS AND CONDITIONS OF SALE
The purpose of these general terms and conditions of sale is to govern the contractual relationship between the Ragwinn.com site, administered by the company SARL IVERN, whose address is 58 rue de Monceau, 75008 Paris - France, with the SIRET number 98395077500012, and the customer defined as the user of the www.ragwinn.com site.
ARTICLE 1 - ACCEPTANCE OF THESE GENERAL TERMS AND CONDITIONS
These general terms and conditions of sale are systematically brought to the attention of each customer to enable them to place an order. Consequently, the fact that an Internet user confirms an order on the ragwinn.com website implies full and complete acceptance of these general terms and conditions of sale in their entirety.
ARTICLE 2 - REGULATIONS
All products offered on the ragwinn.com website are subject to French regulations. The said products can therefore be delivered in Metropolitan France.
The customer may be asked at any time, within a maximum of five days from the date of the order, to provide proof of age (over 18) and copies of all documents required by French regulations or by the site depending on the nature and quantity of the products ordered. A valid National Identity Card and/or Hunting Permit and/or Shooting Licence and/or Professional Card may therefore be considered valid for the purposes of validating the order.
SARL IVERN reserves the right to modify these terms and conditions at any time.
ARTICLE 3 - ORDERING
The contractual information is presented on the ragwinn.com website in the French language and will be the subject of a confirmation containing the same information at the latest at the time of delivery by teletransmission. The information entered by the customer at the time of ordering is binding: in the event of an error in the recipient's contact details, the seller may not be held responsible for the impossibility of delivering the product(s).
ARTICLE 4 - PRICES
The total amount indicated on the order confirmation page is the final amount. This amount includes the price of the products, VAT, handling, packaging and administration costs.
The prices of the products are indicated inclusive of all taxes (TTC) in Euros. SARL IVERN delivers exclusively to Metropolitan France and Corsica. Unless agreed in consultation with SARL IVERN, deliveries to French overseas departments and territories or to other countries are not accepted.
All orders, whatever their origin, are payable in Euros. SARL IVERN reserves the right to modify its prices at any time. Products, subject to availability, will be invoiced on the basis of the prices in force at the time the order is registered. Delivery charges vary according to the product(s) ordered, their weight, their volume, the carrier, and the means and place of delivery. The exact price will be indicated when the order is confirmed. The products remain the property of SARL IVERN until full payment has been received.
The prices displayed for the products on the website are reserved for you only when you place an order on the website. ragwinn.com.
ARTICLE 5 - AVAILABILITY
The products offered by the site can be ordered while stocks last. With regard to products that are out of stock, their manufacturing time may be subject to the supply of raw materials beyond the control of SARL IVERN and subject to availability from suppliers. In this context, information concerning the availability of products is provided to the customer at the time of ordering. However, by virtue of the nature of certain elements that depend on suppliers, SARL IVERN cannot be held responsible for errors or exceptional modifications. If a product is unavailable after the order has been placed, the customer will be notified by e-mail or telephone as soon as possible. They will then be offered the option of either cancelling or exchanging their order in the form of a product or a credit note.
ARTICLE 6 - VALIDATION
By clicking on the Validate button at the end of the order process, the buyer accepts the entirety of these General Terms and Conditions of Sale in full and without reservation. The data recorded by SARL IVERN constitutes proof of all transactions concluded between the seller SARL IVERN and its customer. The data recorded constitutes proof of financial transactions.
ARTICLE 7 - DELIVERY / RETURNS
SARL IVERN delivers exclusively to mainland France, Corsica, Monaco, Andorra, Guadeloupe, Martinique, Mayotte, Reunion, Guyana, St-Pierre-et-Miquelon, Saint-Barthélémy, French Polynesia, New Caledonia, Wallis and Futuna, French Southern and Antarctic Territories, Belgium, Luxembourg, Germany, Italy, Spain, Portugal, Netherlands, Austria, Poland.
Unless agreed after consultation with SARL IVERN, shipments to foreign countries not mentioned above will not be accepted. Customers who are in theatres of operation abroad as part of their duties are invited to contact contact@ragwinn.com in order to define specific delivery terms.
Products are delivered by the carrier to the delivery address indicated by the customer when placing the order. The preparation times (verification of the information entered by the customer + preparation of the order + collection of the parcel(s) by the carrier) are given for information only and are generally 24 to 72 hours, to which must be added the delivery times indicated when the order was placed. These average delivery times correspond to the processing and delivery times for products in stock destined for mainland France.
In the event of an incomplete address, incorrect address, refusal of the parcel by the recipient or lack of information leading to the impossibility of delivering the product to the recipient on time, SARL IVERN cannot be held responsible for the final quality of this delivery. If this lack of information leads to a second presentation to the recipient, SARL IVERN will be entitled to ask the customer for the costs corresponding to this second delivery.
In the event of unusual delays or items being delivered on different dates depending on their availability, an email will be sent to the customer. SARL IVERN reserves the right to split deliveries. The cost of processing and shipping will only be invoiced for a single shipment.
On delivery, the customer must ensure that the products have not been damaged in transit or are missing. If the customer notices an apparent anomaly, they may either accept or refuse the products.
In both cases, the customer must report any apparent anomalies on the carrier's delivery slip and within three working days by registered letter with acknowledgement of receipt to the carrier, with a copy to SARL IVERN, 58 rue de Monceau 75008 PARIS. If an anomaly (scratch, mark) is noted, an anomaly report must be completed by the customer within a maximum of three working days. If the products have been accepted, the customer may contact contact@cralib3d.com to organise the return of the product in accordance with article 10 - Right of withdrawal. Copies of the annotated delivery note, the letter sent to the carrier and/or the anomaly report must be enclosed with the returned product(s). If the products are refused, the customer must ask the carrier to return the products to the seller. Copies of the annotated delivery note, the letter addressed to the carrier and/or the anomaly report must be sent in parallel to SARL IVERN by registered letter with acknowledgement of receipt. The customer is reminded that due to the nature of the manufacture of the products, the latter may present slight modifications that have no impact on their operation.
ARTICLE 7.1 - MANAGEMENT OF RETURNS :
SARL IVERN will do everything in its power to rectify the problem encountered by the customer as quickly as possible.
To ensure that the return is processed as efficiently as possible, that the diagnosis is effective and that the production department responds quickly, a request for a return should be made directly to the e-mail address contact@ragwinn.com.
We inform the customer that certain documents relating to the parcel(s) may be requested. The customer must therefore remain in possession of all items received (including packaging) until the complaint has been fully resolved.
In the event of a return without prior notice received at the company's head office, the parcel will be refused and automatically returned to the sender. In the event of refusal being impossible due to the nature of the delivery of the parcel, the parcel and its contents will be considered as non-receivable by SARL IVERN's returns department.
When returning products, it is imperative that the original packaging is carefully packed. The original packaging is not intended to be used as protection, otherwise the parcel will be refused and/or considered as not having been received.
ARTICLE 7.2 - LATE DELIVERY
If the customer has placed an order paid for by credit card, delivered by Colissimo or Relais Colissimo and the delivery date announced has been exceeded by more than eight working days, the customer is invited to contact customer services by e-mail at contact@ragwinn.com.
The customer may be offered to send a new product (depending on availability) to the delivery address indicated when the order was placed, to be reimbursed or to receive a credit note corresponding to the price of the product(s) contained in the undelivered Colissimo or Relais Colissimo parcel.
If the customer subsequently receives the original parcel, he/she is expressly requested to send it back within seven calendar days, using the returns form and the prepaid voucher that will have been sent to him/her by email on the day SARL IVERN informed the customer of his/her reimbursement or the issue of the credit note or the dispatch of your new parcel.
If the customer does not respect this deadline, or if they decide to keep the parcel received in excess, SARL IVERN will be obliged to debit the customer's bank account in proportion to the amount of the product(s) received in excess. In effect, these product(s) will be considered as corresponding to a new purchase.
ARTICLE 7.3 - LATE DELIVERY WITH CARRIERS
In the event of late delivery within eight working days of the dispatch date indicated on the day of dispatch, the customer is invited to contact customer services in accordance with the terms of article 7.2. The customer is advised to obtain all possible information from the carrier before making any request.
An investigation will be opened with the carrier at the request of SARL IVERN in order to locate the customer's package. This investigation may take up to 21 working days from the date of opening. If during this period, the parcel is found, it will be redirected as soon as possible to the delivery address indicated on the day the order was placed (except for deliveries to collection points). After this time, the parcel will be considered lost.
Any delay in delivery must be reported to SARL IVERN within 21 working days of dispatch to enable the carrier to carry out a reliable investigation.
If the investigation concludes that a parcel has been lost, SARL IVERN will resend a replacement product (at the company's expense) or proceed with a refund, depending on availability. The reimbursement will then be made according to the amount of the products concerned by the carrier's confirmed declaration of loss.
Please note that the product cannot be refunded or returned until the investigation has been completed.
ARTICLE 7.4 - DELIVERY SUBJECT TO CONDITIONS AGREED IN ADVANCE
Under specific conditions that have been agreed in advance, delivery may be made to a location other than that specified in these GTC.
The order number and proof of the individual's identity may be requested at the latest when the order is issued under the conditions set out in Article 2.
ARTICLE 8 - GUARANTEES / SERVICE
ARTICLE 8.1 - LEGAL FRAMEWORK
Consumers have a period of two years from the date of delivery of the goods in which to invoke the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
Where the contract for the sale of the goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee applies to this digital content or digital service throughout the period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date of its appearance.
The legal guarantee of conformity implies an obligation on the part of the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives the consumer the right to repair or replace the goods within thirty days of his request, free of charge and without any major inconvenience to him.
If the goods are repaired under the legal conformity guarantee, the consumer benefits from a six-month extension to the initial guarantee.
If the consumer asks for the good to be repaired, but the seller requires it to be replaced, the legal guarantee of conformity is renewed for a period of two years from the date on which the good is replaced.
The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund in exchange for the return of the goods, if :
1° The trader refuses to repair or replace the goods ;
2° The goods are repaired or replaced after a period of thirty days;
3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming goods, or if he bears the cost of installing the repaired or replacement goods;
4° The non-conformity of the property persists despite the seller's unsuccessful attempt to bring it into conformity.
The consumer is also entitled to a reduction in the price of the goods or to rescission of the contract where the lack of conformity is so serious as to justify immediate reduction in the price or rescission of the contract. In such cases, the consumer is not obliged to ask for the goods to be repaired or replaced beforehand.
Consumers do not have the right to rescind the sale if the lack of conformity is minor.
Any period during which the goods are immobilised with a view to repair or replacement suspends the warranty that was in force until delivery of the repaired goods.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10 % of average annual sales (article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects in application of articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund if the goods are returned.
- Commercial guarantee
Certain products sold on the site ragwinn.com can benefit from a commercial guarantee, the duration of which is indicated on the product page of the items concerned.
In the event that the item ordered by the Customer is covered by a commercial guarantee, the Customer will receive, at the latest at the time of delivery of the order, a document specifying the content of the commercial guarantee, the terms and conditions of its implementation, its possible price, its duration, its territorial scope, as well as the name and address of the guarantor. However, this guarantee shall not apply in the event of a problem caused by negligence, deterioration or inappropriate use of the product by the Internet User. Indeed, ragwinn.com draws the Internet user's attention to defects or malfunctions that may only be the consequence of incorrect installation or handling of the equipment.
ARTICLE 8.2 - TERMS AND CONDITIONS OF COVER
If the customer's product proves to be defective during the legal or commercial guarantee period or does not conform to the order, the customer will make an after-sales service request to SARL IVERN. To make a return to the site, the customer must contact contact@ragwinn.com and specify the difficulties or malfunctions encountered with the product(s) concerned and attach photographs of the difficulties or malfunctions. This will enable the customer to obtain a returns number.
As part of the guarantee, SARL IVERN offers the customer the option of returning the product to SARL IVERN. Shipping costs will be covered in accordance with the law, regardless of the solution chosen. It is hereby specified that all product shipping costs, linked to a return under a commercial guarantee, will be borne exclusively by the customer, unless after the product has been returned, the lack of conformity is confirmed, in which case the return shipping costs will be reimbursed to the customer, upon receipt of proof from the customer. The customer is therefore invited to keep proof of returns. The customer will be reimbursed at the basic postal rate for the delivery of a parcel.
After processing of the product by SARL IVERN and verification in particular of the eligibility of the product for the benefit of the legal or commercial guarantee, the product will be repaired or exchanged depending on the cost of the repair.
If the cause of the breakdown or the subject of the request falls within the scope of the legal or commercial guarantee, and the product cannot be repaired and cannot be exchanged for an identical or equivalent product, it will be reimbursed in the form of a credit note or refund. In all cases SARL IVERN will propose the most appropriate solution (replacement of the defective part, replacement of the article or refund). In the event of an abnormal or abusive return or if the customer has not read and applied the instructions provided by email(s) from our services, this return will be considered as a non-compliant return and will be treated as such. Similarly, all products returned without a returns number will be systematically treated as non-compliant returns. Customers are reminded that they are free to choose how to send their product and whether or not to take out insurance in the event of loss, theft or destruction of their parcel. SARL IVERN does not cover any of these insurance costs and cannot be held responsible for the non-receipt of the customer's parcel. Finally, the customer is responsible for the way in which the product is packaged, which must be done in such a way that the product can travel without risk of breakage or damage.
ARTICLE 8.3 - IMPLEMENTATION OF GUARANTEES: REMINDER OF THE RETURNS PROCESS
For any guarantee, legal or contractual, the return is carried out according to the terms of article 7.1.
The costs and risks involved in returning the defective product shall be borne by the customer.
SARL IVERN strives to reduce equipment downtime, which averages 2 to 4 weeks and is likely to be due to supplier constraints. (Examples: transport times, raw material replenishment, etc.).
ARTICLE 8.4 - LIMIT OF CONTRACTUAL GUARANTEES
SARL IVERN specifically draws the customer's attention to the fact that the warranty does not cover normal wear and tear of a product (e.g. magazine well accessories, magazine heel, bag hook, etc.), friction between parts on sliding parts (e.g. gun storage case in a trunk, dummy magazine in the magazine well, etc.) which remove the surface coating.
Proof of a breakdown caused by negligence, deterioration, lack of maintenance or inappropriate use that would render the manufacturer's warranty ineffective (e.g. all causes external to the appliance such as a shock, exposure to UV rays or extreme temperatures, contact with a solvent, etc.).
In the aforementioned cases, the product may be returned to the customer as is, or repaired on acceptance and prior payment of an estimate drawn up by SARL IVERN.
In any event, the manufacturer's warranty does not deprive the purchaser and/or consumer of the provisions of the legal warranties (in particular the warranty against hidden defects or the legal warranty of conformity).
ARTICLE 9 - PAYMENT
All the methods of payment available to the customer are listed on the seller's website. The customer guarantees the seller that he/she has the necessary authorisations to use the method of payment chosen by him/her when placing the order.
Payment by cheque attached to an order form may only be made for orders for a total amount, excluding delivery, of more than 500 euros and must be made payable to SARL IVERN.
Transactions carried out on the ragwinn.com website are secured by the service provider designated on the day of the transaction. When the customer enters their bank details, they are directly connected to the service provider's payment server. SARL IVERN therefore does not know the customer's bank card number and it is not stored on its servers.
- Default of payment :
SARL IVERN reserves the right to refuse to make a delivery or to honour an order from a customer who has not paid in full or in part for a previous order or with whom a payment dispute is being administered.
- Anti-fraud checks :
SARL IVERN systematically checks all orders validated on its site. The purpose of these checks is to protect SARL IVERN from abusive practices by fraudsters. For an order with different information, such as a delivery address different from the invoicing address, the designated services may contact the two persons mentioned, i.e. the person attached to the invoicing address and the person indicated for the delivery address. As part of these procedures, we may request any documents required to release the order: proof of address and debit in the customer's name, proof of address in the name of the person indicated for the delivery address, ID card, etc. These requests are made by e-mail, fax or post. These requests are made by e-mail or by post with acknowledgement of receipt. The information provided on the order form is processed. The purpose of this processing is to define a level of analysis of a transaction and to combat fraud.
ARTICLE 10 - RIGHT OF WITHDRAWAL / RETURN
ARTICLE 10.1 - TERMS AND CONDITIONS
In application of the Consumer Code, the customer has a period of 14 clear days from delivery of the order to return the product to the seller, for exchange or reimbursement, with the exception of the cost of return, in which case the cost of return will be borne by the customer, and in the event of non-receipt of the parcel, the cost of return by the carrier will be borne by the customer.
Returns must be made to SARL IVERN, 58 rue de Monceau, 75008 Paris - France. SARL IVERN undertakes to exchange products that do not correspond to the customer's order (or that do not conform). In this case, the customer must state this in detail on the order form and send the product(s) back to SARL IVERN who will proceed with the exchange or refund. These refunds will be made within 14 days of receipt of the returned products, in the absence of receipt of the product or proof of shipment of the product within this period, SARL IVERN reserves the right to postpone the refund until the day of receipt of the said product. SARL IVERN will choose to reimburse the customer, either by crediting their account, or by sending them a credit note valid for one year.
The return of all the products or services ordered will give rise to a refund equal to all the sums paid by the buyer at the time of purchase, i.e. the purchase price of the products ordered and the initial delivery costs.
If your order is returned, we will reimburse you for the initial delivery costs, with the exception of any additional costs arising from the fact that you have chosen a delivery method other than the cheaper standard delivery method offered by us, in accordance with legislation (article L221-24 of the French Consumer Code).
After receiving all the products ordered, SARL IVERN will refund the order. If all or part of the parts are missing, SARL IVERN will be obliged to make a pro-rata refund of the parts returned and the associated initial delivery costs.
During a return, it is imperative to perfect the original packaging of the products, the original packaging does not have vocation of protection like a parcel, the returned product must be perfectly wedged no product or legitimate accessory of the product must not move. In the case of a poorly packaged product that has collided with one or more of its accessories, SARL IVERN will not be held responsible for any damage. In the case of receipt of a package emitting a suspicious noise of unsecured merchandise (example: elements of parts that have been mobile during transport, etc.) or having suffered damage by the carrier, the package will be refused.
In the event of retraction, SARL IVERN will only be able to take back products returned in their entirety, with their original packaging, all of which must be intact and in new condition. Consequently, items returned incomplete, overused, damaged or soiled will not be accepted. The so-called "normal" use of the product is defined by the Hamon Law as identical to that which could have been made in a physical shop during a presentation with a salesperson.
Refunds or exchanges assume that the customer has not damaged the product, or that the product has not been returned incomplete.
If this is not the case, SARL IVERN will be entitled to apply a discount to the returned product or reserves the right to return the product to the customer in its original state after notifying the customer, with the cost of return to be borne by the customer.
However, with regard to refunds and in consideration of the nature of the manufacturing processes, SARL IVERN applies a tolerance on the dimensions of the finished product of ± 2 mm and will therefore be likely to refuse a return if the tolerance conditions are applicable to the product.
- Special case of return of custom-made/non-catalogue products:
Pursuant to article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to the supply of goods made to the consumer's specifications. In fact, no returns may be made in the case of products ordered off-catalogue or made-to-measure by the customer.
ARTICLE 10.2 - WITHDRAWAL FORM
Withdrawal must be made using the model form below:
(Please complete and return this form only if you wish to withdraw from the contract).
For the attention of SARL IVERN, 58 rue de Monceau, 75008 PARIS - contact@ragwinn.com.
I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/provision of the services (*) below:
Order number :
Ordered on (*)/received on (*) :
Name of customer(s) :
Customer(s) billing address :
Customer(s) delivery address :
Signature of customer(s) :
Date :
(*) Delete as appropriate.
ARTICLE 11 - CUSTOMER SERVICE
If you have any questions or require further information, please contact Customer Services at contact@ragwinn.com.
ARTICLE 12 - INTELLECTUAL PROPERTY
All texts, comments, works, illustrations and images reproduced on the ragwinn.com website are reserved under copyright and intellectual property law for the entire world. As such, and in accordance with the provisions of the French Intellectual Property Code, only private use (subject to different or even more restrictive provisions of the Intellectual Property Code) is authorised. Any other use constitutes an infringement and is punishable under the Intellectual Property Code without the prior authorisation of the company SARL IVERN.
ARTICLE 13 - LIABILITY
The products offered comply with current French legislation. SARL IVERN may not be held liable in the event of non-compliance with the legislation of the country where the products are delivered. It is the buyer's responsibility to check with the local authorities the possibilities of importing or using the products he/she intends to order. The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, SARL IVERN may not be held liable in the event of an error in one of these photographs or texts. SARL IVERN cannot be held responsible for the non-execution of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, natural disaster, disruption or total or partial strike in particular of the postal services and means of transport and/or communications, flood, fire. SARL IVERN shall not be held liable for any indirect damage, operating loss, loss of profit, loss of opportunity, damage or expenses arising from the present contract. Hypertext links may lead to pages or sites other than the ragwinn.com site. SARL IVERN declines all responsibility in the event that the content of these sites contravenes the legal and regulatory provisions in force.
ARTICLE 14 - APPLICABLE LAW: METHOD OF SETTLING DISPUTES
This contract is governed by French law. The language of this contract is French.
In the event of a dispute, the customer must first contact SARL IVERN in order to attempt an amicable resolution. To do this, they can use the following contact details:
By post:
SARL IVERN
58 rue de Monceau, 75008 Paris - FRANCE
If an amicable agreement cannot be reached, the customer may refer the matter to a court-appointed mediator.
If the dispute persists, the customer is hereby informed that, unless otherwise stipulated, the Tribunal Judiciaire de Paris shall have exclusive jurisdiction.
ARTICLE 15 - PERSONAL INFORMATION
SARL IVERN undertakes not to divulge to third parties any information provided by its customers. This information is considered confidential and is only used by internal departments to process orders. In accordance with the French Data Protection Act of 6 January 1978, the customer has the right to access, rectify and object to any personal data concerning him/her.
To do this, the customer can send a request directly by post, stating their surname, first name, address and request to :
SARL IVERN
58 rue de Monceau, 75008 Paris - FRANCE
ARTICLE 16 - RECOMMENDATIONS
SARL IVERN accepts no responsibility for any technical interventions or demonstrations relating to the parts of the mechanisms or the kinematics of the weapons which are carried out outside its workshops. These operations are the sole responsibility of the persons (sports shooters or law enforcement officers) who carry them out. The fact that a person certifies that he/she is over 18 years of age at the time of purchase means that the individual or his/her legal guardian is responsible for the consequences of his/her purchase. SARL IVERN declines all responsibility concerning the purchase of one or more products from a person who has certified that they are over 18 years of age.
ARTICLE 17 - MATERIAL LIABILITY
SARL IVERN declines all responsibility for the possible material consequences of weapons and contentious objects, as well as for any repercussions that may arise from them in terms of possible personal injury or damage to property.