{"id":359,"date":"2024-01-09T17:55:32","date_gmt":"2024-01-09T16:55:32","guid":{"rendered":"https:\/\/ragwinn.com\/?page_id=359"},"modified":"2025-02-28T14:45:23","modified_gmt":"2025-02-28T13:45:23","slug":"cgv","status":"publish","type":"page","link":"https:\/\/ragwinn.com\/en\/cgv","title":{"rendered":"GTC"},"content":{"rendered":"
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TERMS AND CONDITIONS OF SALE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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These general terms and conditions of sale govern the contractual relationship between the Ragwinn.com website, administered by SARL IVERN, whose address is 58 rue de Monceau, 75008 Paris - France, SIRET number 98395077500012, and the customer, defined as the user of the www.ragwinn.com website.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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ARTICLE 1 - ACCEPTANCE OF THESE TERMS AND CONDITIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The present terms and conditions of sale are systematically brought to the attention of each customer to enable them to place an order. Consequently, the act of confirming an order on the ragwinn.com website implies full acceptance of these terms and conditions of sale in their entirety.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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ARTICLE 2 - REGULATIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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All products offered on the ragwinn.com website are subject to French regulations. These products can be delivered in Metropolitan France.<\/p>

The customer may be asked at any time, within a maximum of five days of placing the order, to provide proof of age (over 18), as well as copies of all documents required by French regulations or by the site, depending on the nature and quantity of the products ordered. In this case, a valid National Identity Card and\/or Hunting Permit and\/or Shooting License and\/or Professional Card may be considered valid for the purposes of validating the order.<\/p>

SARL IVERN reserves the right to modify these terms and conditions at any time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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ARTICLE 3 - ORDERING<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Contractual information is presented on the ragwinn.com website in the French language and will be the subject of a confirmation containing the same information at the latest at the time of delivery by teletransmission. The information entered by the customer when ordering is binding: in the event of an error in the recipient's details, the seller cannot be held responsible for the impossibility of delivering the product(s).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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ARTICLE 4 - PRICES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The total amount indicated on the order confirmation page is the final amount. This amount includes the price of the products, VAT, handling, packaging and shipping costs.<\/p>

Product prices are given inclusive of all taxes (VAT) in Euros. SARL IVERN delivers exclusively to Metropolitan France and Corsica. Unless otherwise agreed with SARL IVERN, deliveries to French overseas departments and territories or to foreign countries are not accepted.<\/p>

All orders, whatever their origin, are payable in Euros. SARL IVERN reserves the right to modify its prices at any time. Products, subject to availability, will be invoiced on the basis of the prices in force at the time the order is registered. Shipping costs vary according to the product(s) ordered, its\/their weight, volume, carrier, means and place of delivery. The exact price will be indicated when the order is confirmed. The products remain the property of SARL IVERN until full payment has been received.<\/p>

The prices displayed for products on the website are reserved for you only when you place an order on the website.\u00a0ragwinn.com<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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ARTICLE 5 - AVAILABILITY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The products offered by the site can be ordered while stocks last. In the case of out-of-stock products, manufacturing lead times may be subject to raw material supply conditions beyond the control of SARL IVERN and subject to availability from suppliers. In this context, information concerning product availability is provided to the customer at the time of ordering. However, by virtue of the nature of certain elements dependent on suppliers, SARL IVERN cannot be held responsible for errors or exceptional modifications. Should a product be unavailable after an order has been placed, the customer will be notified by e-mail or telephone as soon as possible. The customer will then be offered the option of either cancelling or exchanging the order in the form of a product or a credit note.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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ARTICLE 6 - VALIDATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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By clicking on the Validate button at the end of the order process, the buyer accepts the present General Terms and Conditions of Sale in full and without reservation. The data recorded by SARL IVERN constitutes proof of all transactions concluded between the seller SARL IVERN and its customer. Recorded data constitutes proof of financial transactions.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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ARTICLE 7 - DELIVERY \/ RETURNS\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SARL IVERN delivers exclusively to Metropolitan France, Corsica, Monaco, Andorra, Guadeloupe, Martinique, Mayotte, Reunion, Guyana, St-Pierre-et-Miquelon, Saint-Barth\u00e9l\u00e9my, French Polynesia, New Caledonia, Wallis and Futuna, French Southern and Antarctic Territories, Belgium, Luxembourg, Germany, Italy, Spain, Portugal, Netherlands, Austria, Poland.<\/p>

Unless agreed in consultation with SARL IVERN, shipments to foreign countries not mentioned above will not be accepted. Customers in theaters of operation abroad in the course of their duties are invited to contact contact@ragwinn.com<\/a>\u00a0to define specific delivery terms.<\/p>

Products are delivered by the carrier to the delivery address indicated by the customer when placing the order. Preparation times (verification of the information entered by the customer + preparation of the order + collection of the parcel(s) by the carrier) are given for information only and are generally 24 to 72 hours, plus the delivery times indicated when the order was placed. These average delivery times correspond to the processing and delivery times for products in stock destined for mainland France.<\/p>

In the event of an incomplete address, incorrect address, refusal of the parcel by the recipient or lack of information leading to the impossibility of delivering the product to the recipient on time, SARL IVERN cannot be held responsible for the final quality of this delivery. If this lack of information leads to a second presentation to the recipient, SARL IVERN will be entitled to ask the customer for the costs corresponding to this second delivery.<\/p>

In the event of unusual delays or items to be delivered on different dates depending on availability, an e-mail will be sent to the customer. SARL IVERN reserves the right to split deliveries. Shipping and handling charges will only be invoiced for a single shipment.<\/p>

On delivery, the customer must ensure that the products have not been damaged in transit or are missing. If the customer finds an apparent anomaly, he\/she may either accept or refuse the products.<\/p>

In both cases, the customer must report any apparent anomalies on the carrier's delivery slip and within three working days by registered letter with acknowledgement of receipt to the carrier, with a copy to SARL IVERN, 58 rue de Monceau 75008 PARIS. If an anomaly (scratch, mark) is noted, the customer must complete an anomaly report within three working days. If the products have been accepted, the customer may contact contact@cralib3d.com to arrange for the product to be returned in accordance with article 10 - Right of withdrawal. Copies of the annotated delivery note, the letter addressed to the carrier and\/or the statement of anomaly must be enclosed with the returned product(s). If the products are refused, the customer must ask the carrier to return the products to the seller. Copies of the annotated delivery note, the letter addressed to the carrier and\/or the anomaly report must be sent in parallel to SARL IVERN by registered letter with acknowledgement of receipt. The customer is reminded that due to the nature of manufacture of the products, they may present slight modifications which have no impact on their operation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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ARTICLE 7.1 - RETURNS MANAGEMENT :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SARL IVERN will do everything in its power to rectify the problem as quickly as possible.<\/p>

To ensure the best possible processing of the return, efficient diagnosis and rapid intervention by the production department, a request for return should be made directly to the e-mail address contact@ragwinn.com.<\/p>

We inform the customer that certain documents related to the parcel(s) may be required. The customer must therefore remain in possession of all items received (including packaging) until the claim has been fully resolved.<\/p>

In the event of a return without prior notification to the company's head office, the parcel will be refused and automatically returned to the sender. If refusal is impossible due to the nature of the package delivery, the package and its contents will be considered as non-receivable by SARL IVERN's returns department.<\/p>

When returning products, it is imperative to pack them carefully in their original packaging. The original packaging is not intended for protection as a parcel, otherwise the parcel will be refused and\/or considered as non-receivable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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ARTICLE 7.2 - LATE DELIVERY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If the customer has placed an order paid for by credit card, delivered by Colissimo or Relais Colissimo, and the delivery date announced has been exceeded by more than eight working days, the customer is invited to contact customer service by e-mail at contact@ragwinn.com.<\/p>

The customer may be offered to send a new product (depending on availability) to the delivery address indicated when the order was placed, to be reimbursed or to receive a credit note corresponding to the price of the product(s) contained in the undelivered Colissimo or Relais Colissimo parcel.<\/p>

If the customer subsequently receives the original parcel, he\/she is expressly requested to return it within seven calendar days, using the return form and prepaid voucher sent to him\/her by email on the day SARL IVERN informed the customer of his\/her refund or the issue of the credit note or the dispatch of your new parcel.<\/p>

If the customer does not comply with this deadline, or decides to keep the parcel received in excess, SARL IVERN will be obliged to debit the customer's bank account in proportion to the amount of the product(s) received in excess. In effect, these product(s) will be considered as corresponding to a new purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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ARTICLE 7.3 - LATE DELIVERY WITH CARRIERS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In the event of late delivery within eight working days of the dispatch date indicated on the day of dispatch, the customer is invited to contact customer service in accordance with article 7.2. The customer is requested to obtain all possible information from the carrier before making any inquiries.<\/p>

An investigation will be opened with the carrier at SARL IVERN's request in order to locate the customer's package. This investigation may take up to 21 working days from the date of opening. If the package is found during this period, it will be redirected as soon as possible to the delivery address indicated on the day the order was placed (except for deliveries to collection points). After this time, the parcel will be considered lost.<\/p>

Any delay in delivery must be reported to SARL IVERN within 21 working days of dispatch to enable the carrier to carry out a reliable investigation.<\/p>

If the investigation concludes that the parcel has been lost, SARL IVERN will reship a replacement product (at the company's expense) or proceed with reimbursement, subject to availability. Reimbursement will then be made according to the amount of the products concerned by the carrier's confirmed declaration of loss.<\/p>

It is reminded that no refund or return of the product can be made before the end of the investigation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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ARTICLE 7.4 - DELIVERY SUBJECT TO CONDITIONS AGREED IN ADVANCE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Delivery may be made to a location other than that specified in these GTC, in accordance with specific conditions agreed in advance.<\/p>

The order number and proof of the individual's identity may be requested at the latest upon delivery of the order under the conditions set out in article 2.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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ARTICLE 8 - WARRANTIES \/ SERVICE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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ARTICLE 8.1 - LEGAL FRAMEWORK<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Consumers have a period of two years from the date of delivery of the goods in which to invoke the legal warranty of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity, and not the date of its appearance.<\/p>

Where the contract for the sale of goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal warranty applies to this digital content or digital service throughout the period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or service, and not the date of its appearance.<\/p>

The legal warranty of conformity obliges the professional, where applicable, to provide all updates necessary to maintain the conformity of the good.<\/p>

The legal warranty of conformity gives the consumer the right to repair or replace the good within thirty days of his request, free of charge and without any major inconvenience for him.<\/p>

If the good is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.<\/p>

If the consumer asks for the good to be repaired, but the seller requires it to be replaced, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the good.<\/p>

The consumer may obtain a reduction in the purchase price by retaining the good or terminate the contract by obtaining a full refund against return of the good, if :<\/p>

1\u00b0 The trader refuses to repair or replace the good;<\/p>

2\u00b0 The goods are repaired or replaced within thirty days ;<\/p>

3\u00b0 The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the cost of taking back or removing the non-conforming good, or if he bears the cost of installing the repaired or replacement good;<\/p>

4\u00b0 The non-conformity of the property persists despite the seller's unsuccessful attempt to bring it into conformity.<\/p>

The consumer is also entitled to a reduction in the price of the goods, or to rescission of the contract, if the lack of conformity is so serious as to justify immediate price reduction or rescission of the contract. In such cases, the consumer is not obliged to request repair or replacement of the goods beforehand.<\/p>

The consumer is not entitled to rescind the sale if the lack of conformity is minor.<\/p>

Any period of immobilization of the product for repair or replacement suspends the remaining warranty period until delivery of the repaired product.<\/p>

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.<\/p>

Any seller who obstructs the implementation of the legal warranty in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10 % of average annual sales (article L. 241-5 of the French Consumer Code).<\/p>

The consumer also benefits from the legal guarantee against hidden defects, in application of articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the good is kept, or to a full refund in exchange for the return of the good.<\/p>